Support

When reporting a problem, it helps to include your device model, your iOS version, what you were doing when it happened, and any diagnostic reference the app showed you.

Common questions

How do I delete a template?

Open the Templates tab, press and hold a template card, choose Delete, then confirm. Only templates you created can be deleted — the built-in library always stays complete. Deleting a template also removes it from iCloud and your other devices.

Why is a template missing on my other device?

Saved templates sync through your private iCloud database, so both devices need to be signed in to the same Apple Account with DesignPass turned on in system iCloud settings. Your current, unsaved design stays on the device you made it on.

Is my pass content uploaded anywhere?

No. DesignPass has no accounts, tracking, or server the developer controls, and passes are signed on your device. Place search, app linking, and Image Playground go to Apple and only when you start them. The privacy policy explains each one.

How do I delete my data?

There is no account to close. Deleting the app removes your design and diagnostic records from the device; templates in iCloud are removed under Settings, your name, iCloud, account storage, DesignPass.